What payment methods do you offer?
Currently we offer credit card (Visa, Mastercard), ACH (e-Check) and bitcoin. A discount is applied at checkout for ACH and bitcoin. All of our payment methods are secure and encrypted with SSL (https://)
My package was lost, stolen or damaged.
If your package was damaged in transit, please contact us so that we can fix the issue. For lost packages, please call USPS first and get a status update, then contact us.
I need to change my order information.
Please reach out to us and we can change this information. For address mistakes, please contact as soon as possible. We can still change it if the tracking number has been issued but cannot change if it the parcel has been picked up by USPS.
My tracking information is empty.
Please allow 24 hours after getting the notification for the tracking to update. The tracking usually updates within this time unless a scan by a shipping employee was missed.
What shipping methods do you offer?
Currently we offer USPS Priority and USPS Express services. USPS Priority takes 2-3 business days to arrive and USPS Express takes 1-2 business days. We ship orders daily before 5:00 PM MST and tracking numbers are emailed and texted (if subscribed) to our customers.
What is your return & exchange policy?
We allow returns and exchanges within 30 days of receipt. Please ensure you read the policy here to determine if you are eligible, then follow the steps to initiate.
How can i return my product?
Customers can return opened and unopened products within 30 days after receipt. Please view our refund policy to determine if your order is eligible then follow the steps.
Why do the products contain no instructions?
We sell our products with no directions for use or intended use. The FDA has warned against the dangers of consuming kratom and there are no safe guidelines for use as a dietary supplement. Our customers must do their own research and decide on which way to use kratom. We do not make any recommendations for use and the product is handled at the customer’s own risk.
Why should I trust your products?
We lab-test all our products and ensure our customers are happy by standing behind a 30-day refund policy. This policy includes sending opened or unopened product back. We are confident in our quality and will back our products.
Are you products lab-tested?
Yes, we test for microbials (samonella, e-coli, mold), heavy metals (lead, arsenic, mercury) and alkaloids (mitragynine, 7-hydroxymitragynine. Each batch of tests is tied to a lot number added to each bag.
Disclaimer: Our products are not for use by or sale to persons under the age of 18. These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure or prevent any disease. We make no representations as to intended use or suitability for use. Handle our products at your own risk. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver, San Diego, Jerseyville IL, Oceanside CA, Ontario OR. Furthermore, Kratom is also banned in the following countries where shipment cannot be executed: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, UnitedKingdom, Vietnam.
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